Returns and Exhanges
Our easy, hassle free return policy is part of our commitment to ensure you are happy every step of the way.
Non-prescription glasses in perfect condition may be exchanged or refunded if requested within 30 days of purchase. Offer only valid in North America.
We accept exchanges for prescription frames and orders outside of North America.
Shipping - In Stock Orders
In Stock Orders
Buy-now orders are prescription (Optical and Sunglasses with custom prescription lenses) and non-prescription frames (Optical and Sunglasses frames only without custom prescription lenses) that are currently in stock.
Frames under this category are delivered within our standard delivery window of 14 days. You'll receive an email when your order has been shipped. You can track the delivery status of your order at any time.
From this website, we ship abroad; however, the customer will be responsible for any customs and duty charges.
In the event of a return,the delivery fee applied at checkout is non-refundable. Customers have up to 30 days to return items purchased.
Refunds and Replacements
You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 20 business days of receiving the returned item(s).
Bohten will not provide free shipping labels for refund returns.
If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Free shipping labels will be provided for replacement returns.
We only accept returns on items purchased from Bohten.com; items purchased from Authorized Bôhten Retailers must be returned to the place of purchase.
All refunds will occur via the original payment method.
Shipping - Back Orders
As a small company, we strive to minimize overproduction and deliver quality in each order that is placed. In line with this, our Backorder policy provides the necessary flexibility, transparency and convenience in order to meet your expectations on items not currently in stock.
Our backordering process allows you to place an order for out of stock glasses and receive it within 90 days. Our team will notify you as soon as the product is ready to be shipped.
To confirm your order, we kindly request that you make half payment. Once part payment has been made, we will reserve the glasses for you and fulfill your order within 90 days.The outstanding balance is then settled when the order is ready to ship.
You may cancel your backorder at any time before it is shipped without penalty. Please note that prescription orders cannot be canceled because your prescription is custom made to order.
If your order includes multiple glasses, we may ship them separately depending on stock availability. In this case, we will notify you of the split shipment.
We appreciate your patience and understanding as we work to fulfill your order. If you have any questions or concerns about our backorder policy, please don't hesitate to contact us.
Shipping - Pre-Orders
When you place a pre-order for Bohten Eyewear, you acknowledge that the product is not yet available and that it will be shipped to you within 30 days. We will make every effort to ship your order as soon as possible, but please note that unforeseen circumstances may cause delays.
If you have ordered multiple items, we may ship them separately, depending on availability. You will be notified by email when each item is shipped.
We will send you a confirmation email with your order details and a shipping confirmation email with tracking information once your order is shipped. Please note that the shipping time may vary depending on your location.
If you need to cancel your pre-order, please contact us within 48 hours of placing your order and we will issue a full refund if your order has not yet been shipped. After 48 hours, you will be eligible to exchange your order with another order of equivalent value.
Please note that our pre-order shipping policy applies to all orders, including international orders. International shipments are subject to the review of the customs officers, which is beyond our control, therefore the customer is subject to pay any additional custom charges.
Thank you for choosing Bohten Eyewear. We appreciate your business and look forward to serving you.
Warranty - One Year
A purchase from Bôhten entitles you to a one-year exchange warranty on products that may have manufacturer defects. This applies only upon presentation of proof of a manufacturing defect and proof of purchase from an authorized Bôhten dealer. Bôhten Eyeglasses reserves the right to determine manufacturing defects.
Warranty - Two Year
Our customers may also qualify for an extended two-year warranty upon completion of the following steps: Email us at firstname.lastname@example.org with the customer's full name, location and a scan of their receipt.
No refunds on wholesale orders, only exchanges on frames. Minimum Order Quantity is 20